Refund policy

Return and Refund Policy for www.etawia.com

At www.etawia.com, we are committed to ensuring the satisfaction of our customers. This policy outlines our procedures for returns and refunds, ensuring a straightforward and convenient process for you.

30-Day Return Policy

  • Time Frame: Customers have 30 days from the date of receipt to initiate a return.
  • Condition of Items: To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
  • Exclusions: Certain types of items may be exempt from being returned, such as perishable goods, custom products, and personal care items.

Initiating a Return

  • Online Return Process: All returns must be initiated through our online return portal, accessible on our website.
  • Return Shipping: For United States customers, if shipping charges were paid at the time of purchase, the return shipping is free. However, if no shipping charges were paid when buying, customers are responsible for the return shipping costs

Refund Options

Upon receiving and inspecting the returned item, customers can choose one of the following refund options:

  1. Exchange for a Different Item: Customers can choose to exchange the returned item for another item. If the new item is more expensive, the customer will pay the difference; if it is less expensive, the difference will be refunded to the original payment method.

  2. Refund to Original Payment Method: A refund will be processed, and a credit will automatically be applied to the customer's original method of payment within a certain number of days.

Late or Missing Refunds

  • If you havenโ€™t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If youโ€™ve done all of this and still have not received your refund, please contact us at [customer service email].

Additional Information

For any queries or further information regarding our return and refund policy, please contact our customer support team. Email: contact@etawia.com๏ปฟ